We are, of course, expected to make something to happen, to bring good results, to arrive at the expected outcome. But man is subject to human frailties, some expectations are unmet. Then people become underwhelmed and exasperate the incompetence.
The role of a good leader is to dare to ask what the matter is and what hinders the person from doing well; and provide assistance and opportunities where the person might learn how to cope.
The success of a leader is defined beyond achievement when what has been created is a good relationship with everyone.
You wouldn’t know that a person who is full of spirit on his demeanor is dying inside unless you dare to ask and care to connect.